No matter how big your business and no matter what industry you are in, in order to be successful, every business needs a successful business plan. There’s an old saying that “failing to plan is planning to fail” — and yet many new business owners try to just wing it without ever going through the process of writing a business plan outline or creating some clear business goals.
Business Plan Outline
Here are a few key items to include when creating a business plan for your company:
- Mission Statement: What does your business do; what is your business’s purpose; and what difference is your business making in the world? Many people assume that mission statements are only for big corporations, or that a mission statement has to be boring and stuffy. But this is not true! Even the smallest businesses can benefit from taking some time to sit down and write out exactly what your business does and why it exists. This can help you clarify your thinking for the rest of your business plan outline.
- Business Model: How does your business make money? Does your business sell to consumers (B2C) or to other businesses (B2B)? How will you price your products or services? What is your average profit margin on each sale? Will you sell some products as “loss leaders” in order to make bigger profits from the more profitable items in your inventory?
- Target Markets: Who are your ideal customers? If you sell to consumers, what are your key customer demographics in terms of age, income, location, and lifestyle? If you sell to businesses, what are the ideal parameters of your buyers — type of industry, size of the company, and typical business challenges that you help them to solve?
- Marketing Plan: Now that you know “who” you want to reach, make a plan for how to reach them. How are you going to spread the word about your business and connect with potential customers? There are many different marketing strategies and tactics, ranging from search engine marketing and targeted Facebook ads to traditional methods like direct mail and brochures.
- Business Goals: Where do you want your business to be in five years? Do you expect your business to grow by certain revenue targets or expanded hiring? What are the milestones that you will use to measure this progress?
- Location: Where does your business operate, and where do you want to operate? Do you want to run a small local business or operate in multiple cities, regions or countries? If you want to expand to sell products or offer services in multiple locations, will this require multiple offices or regular business travel? Make a map of where you want your business to go.
- Financing: Are you going to use your business plan to raise money from investors or to get a business loan? If so, you will need to have a detailed financial plan for how much money you need and how you will use the money, and how you can repay the loan or help your investors achieve a return on their investment.
- Operations: Give some thought to the overall day-to-day operations of running your business. How will you work with suppliers and vendors? What workspace or retail space or warehouse/inventory storage space do you need? How will your products get from one place to another — what are your plans for shipping and logistics? Use your business plan to map out an overall picture of how the “work” of your business gets done.
- Hiring Employees: What is your plan for hiring employees? How many employees do you expect to hire within the first year and what will they do? Which functions of your business do you want to handle yourself (sales, technical support, product design, etc.) and which functions do you want to hire for immediately? If you’re not ready to hire full-time employees, can you hire freelancers and independent contractors to help get your business up to scale?
- Lifestyle Design: Your successful business plan is ultimately not just about “business,” it’s about your life. Your business needs to support your overall life goals. So, as part of your business plan, give some thought to how you want your life to be and how your business can support that. For example, what hours do you want to work, and how many days of vacation would you like to take each year? How can you get away from the business when needed? Can you work on your business remotely, or do you have to be “there” and be on site everyday?